Q. What time is check in?

Check in is 4 PM 

Q.  What time is check out?

Check out time is 10 AM  

Q.  Do you have internet?

All of our Smoky Mountain Cabin Rentals have wireless internet. .

Q.  How often is the hot tub cleaned?

The hot tub is drained and cleaned after each guest. 

Q.  How close is the Vacation cabin rental to the entrance to the National Park?The entrance to The Great Smoky Mountain National Park is under 15 miles from any of our cabins for rent.  

Q.  How are payments made?

When on the cabin rentals page (https://greatsmokyvacations.fantasticstay.com/ click on the cabin you wish to book), scroll down to the section where you can input your dates.  Click on the “Proceed to Payment” or “Check Availability” button.    

Q. Can I bring pets?

Some of our vacation cabins do allow pets.   There is an additional charge for pets.   There are certain things we do ask if you are traveling with your pet.  Some are listed here.  There may be a weight limit for your pet.  Your pet must be crate trained.  Pets are to be crated while you sleep or if you need to leave them alone in the cabin for any reason.  Please clean up after your pet.  Your pet must be on a flea and tick program.   We ask that you keep your pets off the furniture. 

Q. Is there a maximum number of people?

Most of our vacation home rentals hold up to 4 adults and 4 children.  See individual cabin for details.  We do have an additional fee for any adult in your group over 4 adults.  

Q.  What  does the vacation rental provide?
There will be towels for the kitchen and bath available in the cabin.  We ask that you bring your own towels for the hot tub or pool if applicable.  Linens will also be provided.  You will get a starter supply of toilet paper, paper towels, trash bags, dishwasher soap, laundry detergent and paper towels.   You should bring your own toiletries including soap and shampoo.  Our kitchens are equipped with everything you will need to prepare your food except spices and the food.  We also suggest you bring left over containers.  

Q. Are the roads steep and hard to maneuver?

Most of our cabins roadways are easily navigated.  However, it is a mountainous area, so you may encounter a short distance where you need to ascend a hill.  “Kiss the Clouds” cabin does have a requirement of 4 wheel drive or chains in the snow and ice.  The last three miles of your journey to the Preserves Resort are windy up and down roads.  

Q.  Does the resort have a swimming pool?

Some of our mountain vacation homes have access to the resort’s seasonal outdoor swimming pool.  The pool is not heated.  It is open from Memorial Day Weekend to Labor Day Weekend.Smoky Mountain Splendor does not have a resort swimming pool.  There is a swimming pool at Honeysuckle campground http://honeysucklemeadowsrvpark.com/about-us/pool-info

Q.  Is there daily maid service?

The cleaning fee is to provide you with fresh linens when you arrive and to take away your trash after you depart.  There is no daily maid service.  If you need fresh towels or someone to take away your trash during your stay, there will be an additional charge.  We ask that you leave the cabin in as good a shape as you found it.  Please do not leave dishes in the sink or trash in the cabin.

Q.  Will there be trash pick up during our stay?  

Our Housekeepers will take your trash when they clean the cabin at the end of your stay.  There are public trash drop off stations that are free if you would like to drop your trash off during your stay.

Q.  Is there a grill at the cabin?

There is a park style charcoal grill at the cabin.

Q  What is your cancellation policy:

We understand that things do come up. We hope you understand that we depend on the rental income to pay the bills. We simply cannot afford to issue refunds if there is not enough time between your cancellation and the date of your stay to rent the property to another guest. 

We give a full refund if cancelled 60 days prior to your stay.  After that date, all money put towards your stay will be forfeited.

Q. Do you offer travel insurance?

You can get travel insurance by going to:  https://www.travelprotection.insure/204.html.  Please read the policy to make sure it covers everything that may come up.

Q. What are you doing to keep your guests safe due to covid 19?

We are taking extra precautions to maintain a clean environment in our cabins.  We have initiated many new standards.  We have asked our cleaners to do things like 

  1. Take the silverware, plates, bowls, etc.. out of the cabinets and throw them in the dishwasher while they are cleaning.  
  2. Sanitizing the pillow shams and comforters every clean.  
  3. Sanitizing every surface.  
  4. Pay extra attention to high traffic areas such as light switches, door knobs, cabinet handles, and other commonly touched surfaces.
  5. Spraying the cloth surfaces with disinfectant.  
  6. We have purchased air purifiers with germicidal UV lights to kill germs in the air. 
  7. We put our extra pillows and sheets in either plastic bags or under bed storage containers to keep them fresh and clean.